ZipMart

Terms and Conditions

1. Introduction

Welcome to Zipmart! These Terms and Conditions ("Terms," "Agreement") govern your use of the Zipmart website (www.zipmart.in), and related services (collectively, "Services") operated by VISHNUKSHETRA VENTURES PRIVATE LIMITED ("Company," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our Services.

2. Definitions

"User," "you," "your": Any individual who accesses or uses our Services.
"Account": Your registered user profile on our platform.
"Order": A request to purchase products through our Services.
"Products": Groceries and daily essentials available on our platform.
"Delivery Partner": Third-party individuals/entities who deliver orders.
"Seller": Third-party sellers or stores whose products are available on our platform.
"Platform": Zipmart's website and WhatsApp Business presence.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old to use our Services.
You must have the legal capacity to enter into binding agreements.
You must provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Registration

Registration requires a valid mobile number and email address.
You may have only one account per mobile number.
You are responsible for all activities under your account.
You must notify us immediately of any unauthorized use of your account.

3.3 Account Termination

You may delete your account at any time through the Website settings.
We may suspend or terminate accounts for violations of these Terms.
Upon termination, your right to use the Services ceases immediately.

4. Use of Services

4.1 Permitted Use

Browse and purchase products available on our platform.
Track orders and delivery status.
Rate and review products and delivery experience.
Contact customer support for assistance.
Participate in promotions and loyalty programs.

4.2 Prohibited Activities

Violating any applicable laws or regulations.
Impersonating others or providing false information.
Interfering with or disrupting our Services.
Using automated systems or bots without permission.
Selling or transferring your account to others.
Posting inappropriate content or reviews.
Attempting to gain unauthorized access to our systems.
Using the Services for commercial purposes without authorization.

4.3 Customer Feedback, Reviews, and Complaints

Submission of Feedback and Reviews

ZipMart values customer opinions and encourages users to share feedback, reviews, and suggestions regarding their experience with the platform, products, or delivery services. By submitting feedback through the ZipMart website, app, social media, or customer support channels, users agree that the feedback is genuine and based on their own experience and does not include false, misleading, offensive, defamatory, or unlawful statements. ZipMart reserves the right to verify or moderate submitted reviews for authenticity and relevance.

Rights Granted to ZipMart

By providing any review, feedback, rating, testimonial, or suggestion, you grant ZipMart and its affiliates a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable license to use, display, reproduce, publish, modify, adapt, translate, distribute, or otherwise utilize such content in any media for promotional, marketing, or operational purposes. This may include displaying your feedback on the ZipMart website, mobile app, social media platforms, or marketing materials.

Moderation and Removal of Content

ZipMart reserves the right (but not the obligation) to monitor, edit, or remove any feedback or review that violates applicable laws, contains obscene/defamatory/abusive language, includes personal or sensitive data, or appears spammy or fake. ZipMart’s decision regarding publication, removal, or modification of reviews shall be final. Customer feedback is used to improve service quality; while we appreciate suggestions, we are not required to act on every idea nor pay compensation unless expressly agreed in writing.

Complaints and Grievance Redressal

For complaints related to product quality, delivery service, refunds, or seller behavior, users can contact ZipMart’s Customer Support:

Email: support@zipmart.in
Helpline: +91-8210400104
Office Address: VISHNUKSHETRA VENTURES PRIVATE LIMITED, Tutwari Mod, Ganga Mahal, Gaya, Bihar – 823001

4.4 Advertising, Promotions, and Marketing Content

Third-Party Advertising and Promotions

ZipMart may display advertisements, promotional offers, or other sponsored content from third parties (Advertisers). Advertisers are responsible for ensuring compliance with applicable laws (including Consumer Protection Act, 2019 and ASCI guidelines). ZipMart does not endorse or guarantee any product, service, or offer featured in advertisements and shall not be held responsible for any error, inaccuracy, or omission in such content.

Brand Campaigns, Contests, and Offers

Occasionally ZipMart or partner brands may run campaigns, contests, giveaways, cashback, or promotional discounts (“Promotions”). Participation is voluntary and governed by specific terms. ZipMart is not liable for non-fulfillment by third parties or disputes between customers and advertisers. Users should read each promotion’s terms carefully before participating.

Product Images & Representation

ZipMart strives to display product details accurately; actual product appearance/packaging may vary due to lighting, screen differences, manufacturer updates, or batch changes. ZipMart is not liable for such minor variations, especially for third-party listings.

User-Generated Content for Marketing

By posting reviews, comments, feedback, or ratings, users grant ZipMart a non-exclusive, worldwide, royalty-free, perpetual license to use such content for promotional or marketing purposes. ZipMart may moderate, edit, or remove submissions that violate policies; users remain responsible for their content.

Disclaimer & Limitation re: Advertising

ZipMart is not liable for loss/damage arising from reliance on third-party advertising, errors in adverts, or technical issues affecting display/availability. Promotional materials are subject to availability and may be withdrawn or modified without notice.

5. Products and Ordering

5.1 Product Information

We strive to provide accurate product descriptions and prices.
Product availability depends on stock and seller availability.
Prices may change without prior notice.
Images are for representation and may vary from actual products.

5.2 Order Placement

Orders are subject to acceptance by ZipMart and/or the seller.
We reserve the right to refuse or cancel orders for valid reasons.
Order confirmation does not guarantee product availability.
Minimum order values and delivery charges may apply by location.

5.3 Pharmaceutical Products / Medicines

The Company does not sell prescription-only medicines directly; listings are by third-party pharmacies who represent they are licensed.
Sellers listing pharmaceutical products must comply with applicable laws including the Drugs and Cosmetics Act and related rules.
Prescription medicines may be sold only after presentation of a valid prescription; ZipMart may verify prescriptions prior to dispatch.
ZipMart is not responsible for content, quality, safety, legality, or efficacy of third-party medicinal products; risk rests with the purchaser and seller.
The Platform does not provide medical advice; information is for informational purposes only.
ZipMart may refuse to list or delist pharmaceutical products that are restricted, banned, or illegal.
Sellers shall indemnify ZipMart against damages or liabilities arising from breaches of pharmaceutical obligations.

Role of ZipMart: ZipMart acts as a marketplace facilitator/delivery partner for vendors and is not responsible for manufacturing, quality, dosage, packaging, legality, or claims of pharmaceutical products.

6. Pricing and Payments

6.1 Pricing

All prices shown are in Indian Rupees (INR) and inclusive of applicable taxes where displayed.
Delivery charges (if any) will be clearly displayed at checkout.
Surge pricing may apply during peak times or high demand.
Discounts and offers are subject to specific terms.

6.2 Payment Methods

We accept Credit/Debit cards, UPI, Digital Wallets, Cash on Delivery (where available) and Net Banking.

6.3 Payment Processing

Payment is processed upon order confirmation.
Failed transactions are automatically refunded within 5–7 working days.
We use secure third-party payment gateways.
You authorize ZipMart to charge your selected payment method for orders and applicable fees.

6.4 Taxes on Your Order

Tax invoices, order summaries or bills of supply will be issued as required by law and available on the order page after delivery. For third-party offerings, invoices may be issued on behalf of the relevant seller. The displayed MRP is as printed on packaging; payable amounts may vary due to discounts or revised GST rates. GST benefits or input tax credits (if applicable) require submission of valid GSTIN when placing the order.

7. Delivery

7.1 Delivery Areas

Services are available in select cities and serviceable areas; these may change without notice.
We strive to expand coverage continuously.

7.2 Delivery Times

Delivery times are estimates and may vary due to weather, traffic, stock levels, or operational constraints.

7.3 Delivery Process

Delivery partners will contact you upon arrival.
Someone must be available to receive the order; age verification may be required for restricted products.
ZipMart is not responsible for incorrect address information provided by the customer.

7.4 Failed Deliveries

Multiple delivery attempts may be made; orders may be returned to the darkhouse/seller after failed attempts.
Refunds will be processed for returned orders where applicable; additional charges may apply for re-delivery.

8. Cancellations and Refunds

8.1 Order Cancellation

By Customer: Orders can be cancelled before dispatch.
By ZipMart: We may cancel orders due to stock unavailability, payment issues, or other valid reasons.
By Sellers: Sellers may cancel orders due to stock issues or other constraints.

8.2 Cancellation Details

Customer-Initiated Cancellations: Cancel before packing/dispatch. Once packed/out for delivery, cancellation may not be possible.
ZipMart’s Right to Cancel: We may cancel for unavailability, pricing errors, inaccurate info, suspected fraud, or out-of-area delivery. Payments will be refunded per timelines.
Force Majeure: Orders may be cancelled due to natural disasters, strikes, lockdowns or similar events; refunds processed accordingly.
Cancellation Charges: Orders cancelled after packing may attract a nominal charge to cover packing/logistics. No charges if cancelled before packing.
Refund Timelines: Refunds for prepaid orders processed within 5–7 business days from cancellation confirmation. COD refunds (if eligible) per company policy.
Seller-Specific Policies: Third-party seller cancellation/refund terms may also apply and will be displayed where relevant.
Abuse of Policy: ZipMart may restrict or suspend users who misuse cancellations or place orders with intent to cancel.

9. Quality and Safety

9.1 Product Quality

We work with trusted sellers to ensure quality standards.
Fresh produce is subject to natural variation.
Report quality issues immediately for quick resolution; claims should include photographic evidence.

9.2 Food Safety

We follow food safety and hygiene protocols where applicable.
Temperature-controlled storage/delivery is used for perishables.
Check expiry dates before consumption; ZipMart not liable for improper storage by customers.

9.3 Product Liability

Sellers are primarily responsible for product quality and safety. ZipMart acts as an intermediary; liability for quality-related issues is generally limited to the order value.

10. Promotions and Loyalty Programs

10.1 Promotional Terms

Promotions, offers, discounts, coupons, cashback, or other incentives are subject to eligibility, validity, and terms specified for each promotion. ZipMart may modify, withdraw or cancel promotions at any time.

10.2 Coupons and Discounts

Valid for limited periods as specified.
Cannot be transferred or exchanged for cash unless specified.
Subject to minimum order values and product exclusions where applicable.

10.3 Loyalty Programs

Earn points/credits for purchases; points may expire.
Redemption subject to program terms and availability.
Program terms may change with notice.

11. ZipMart Wallet & Coins Crediting

Overview: ZipMart Wallet allows storing funds, earning reward coins, and redeeming them on future purchases.
Earning Coins: Coins credited for promotional campaigns, order rewards, referral programs — typically after successful delivery.
Crediting Timeline: Coins usually credited within 24–48 hours after order completion; disputes may delay crediting.
Usage: Coins redeemable for discounts on future orders; not transferable or redeemable for cash unless stated.
Expiry: Coins may have validity periods; expired coins cannot be redeemed.
Adjustment & Deduction: ZipMart may adjust/deduct coins for cancellations, refunds, returns, fraud, or policy violations.
Account Security: Wallet coins are linked to your account; maintain security. ZipMart not liable for coin loss due to compromised accounts caused by negligence.
Disputes: Report wallet issues to support@zipmart.in.

12. Intellectual Property

12.1 Our Rights

All content, trademarks, and intellectual property belong to ZipMart or licensors.
You may not copy, reproduce, or distribute our content without permission.
Brand names, logos and designs are protected trademarks.

12.2 User-Generated Content

You retain ownership of content you create but grant ZipMart license to use it for service improvement and promotion.
You warrant your content does not infringe third-party rights.

13. Privacy and Data Protection

13.1 Data Collection

Your use of our Services is governed by our Privacy Policy. We collect and use data to provide and improve Services. By using the platform you consent to data collection and processing as described in the Privacy Policy.

13.2 Communication

We may send transactional messages related to orders.
Marketing communications require your consent; you can opt out at any time.

14. Third-Party Services

14.1 Sellers

Products sold by third-party sellers are subject to seller policies; ZipMart is not responsible for seller actions or product quality.
Disputes with sellers should be reported to ZipMart for resolution; warranty claims are handled by sellers.

14.2 Payment Processors

Payments are processed by secure third-party gateways and are subject to their terms. ZipMart is not liable for payment processor issues.

14.3 Delivery Partner

Orders are delivered by independent delivery partners. ZipMart is not liable for actions beyond its control — report delivery issues for resolution.

15. Limitation of Liability

15.1 Service Availability

Services are provided "as is" without warranties. We do not guarantee uninterrupted or error-free service; temporary interruptions may occur for maintenance.

15.2 Damages

Our liability is limited to the order value. We are not liable for indirect, consequential, or punitive damages. Maximum liability does not exceed the amount paid for the specific order.

15.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control (natural disasters, strikes, technical failures, government actions, etc.).

16. Indemnification

You agree to indemnify and hold ZipMart harmless from claims, damages, or losses arising from your use of Services, violation of Terms, infringement of third-party rights, or your content/conduct on the platform.

16. Dispute Resolution

16.1 Customer Support

Contact customer support to resolve issues. We strive to resolve disputes amicably and quickly.

16.2 Escalation

Unresolved disputes may be escalated to management.
We maintain records of communications for dispute resolution.

16.3 Legal Proceedings

Any legal disputes will be subject to the jurisdiction of courts in Gaya, Bihar. Indian law governs these Terms. Arbitration may be required for certain disputes.

17. Modifications to Terms

We may modify these Terms at any time; changes will be notified via app or email.
Continued use after changes constitutes acceptance of modified Terms.
Changes take effect on posting unless specified otherwise; previous versions are superseded.

18. Contact Information

VISHNUKSHETRA VENTURES PRIVATE LIMITED
Address: Tutwari More, Ganga Mahal, Gaya, Bihar - 823001
Email: zipmartpvtltd@gmail.com
Phone: +91 8210400104
Help Center: customersupport@zipmart.in

19. Miscellaneous

Severability: If any provision is invalid, the remainder remains in effect and will be replaced by an enforceable equivalent.
Entire Agreement: These Terms constitute the entire agreement between you and us and supersede prior agreements.
Assignment: You may not assign your rights under these Terms; we may assign rights to affiliates or successors.
Waiver: Failure to enforce any provision does not constitute a waiver; waivers must be in writing.

Additional Terms — Tobacco & Age-Restricted Products

Specific additional terms apply to purchase of cigarettes, tobacco products, hookah, rolling papers, and nicotine products. The user agrees that they are at least 18 years old and live outside 100 yards of an educational institution. ZipMart may take action for false declarations or misrepresentation of age.

By using ZipMart's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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