ZipMart

Privacy Policy for Zipmart

1. Introduction

Welcome to Zipmart. This Privacy Policy explains how Zipmart Private Limited ("we," "us," "our," or "Zipmart") collects, uses, shares, and protects your personal information when you use our mobile application, website (www.zipmart.in), and related services (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Service.

2. Information We Collect

2.1 Personal Information You Provide

Account Information: Name, email address, phone number, gender
Profile Information: Profile picture, preferences
Payment Information: Credit/debit card details, UPI information, wallet details
Delivery Information: Delivery addresses, contact numbers
Communication Data: Customer service interactions, feedback, reviews, ratings

2.2 Information Collected Automatically

Device Information: Device type, OS, identifiers, browser type
Location Data: GPS coordinates, IP-based location
Usage Data: App interactions, pages viewed, time spent, search queries, order history
Technical Data: Logs, crash reports, performance metrics
Cookies & Tracking: Session, preference, analytics cookies

2.3 Information from Third Parties

Social Media: Profile info when you connect accounts
Payment Partners: Transaction verification data
Delivery Partners: Delivery status, feedback
Marketing Partners: Info from advertising campaigns

3. How We Use Your Information

3.1 Service Provision

Process and fulfill your orders
Manage your account and provide support
Facilitate payments and prevent fraud
Connect you with delivery partners
Send order confirmations, updates, notifications

3.2 Personalization and Improvement

Personalize your shopping experience
Recommend products based on history
Analyze usage patterns to improve services
Conduct R&D and A/B testing

3.3 Communication

Send promotional offers and discounts
Provide customer support and respond to queries
Send policy updates and announcements
Conduct satisfaction surveys

3.4 Legal and Security

Comply with laws and regulations
Detect and prevent fraud
Protect rights, property, or safety
Enforce Terms of Service
Respond to legal requests

4. Information Sharing and Disclosure

4.1 Service Providers

Payment Processors
Delivery Partners
Cloud Storage Providers
Analytics Providers
Customer Support Tools
Marketing Partners (with consent)

4.2 Business Partners

Restaurants and Merchants
Promotional Partners
Technology Partners

4.3 Legal Requirements

Comply with laws and legal processes
Respond to government/court orders
Investigate illegal activities
Business transactions (merger, acquisition, etc.)

4.4 With Your Consent

We may share info with other parties when you provide explicit consent.

5. Data Security and Protection

5.1 Security Measures

SSL/TLS encryption
Restricted access to data
Regular audits and testing
Secure storage practices
PCI DSS compliant payment processing

5.2 Data Retention

Account Data: kept while active
Order History: for legal and support purposes
Communication Records: for service and legal needs
Marketing Data: until opt-out or by law
Legal Data: as per applicable laws

6. Your Rights and Choices

6.1 Access and Control

Update account info
Control location sharing
Manage communication preferences
Control cookies via browser

6.2 Account Deletion

You can delete your account via support. We remove or anonymize your data, except as required by law.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

Essential Cookies
Performance Cookies
Functional Cookies
Marketing Cookies (with consent)

7.2 Managing Cookies

You can control cookies in your browser or device settings. Disabling may affect functionality.

8. Third-Party Links and Services

Our Services may link to third-party websites. Their policies apply, not ours. Please review them separately.

9. Changes to Privacy Policy

We may update periodically and notify you via:

Email notification
In-app or website banners
Push notifications

10. Contact Information

Data Controller:

VISHNUKSHETRA VENTURES PRIVATE LIMITED

Tutwari More, Ganga Mahal, Gaya, Bihar - 823001

Email: zipmartpvtltd@gmail.com

Phone: +91 8210400104

Customer Support:

Email: customersupport@zipmart.in