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ZipMart Return Policy

We want you to be satisfied with every purchase. Below are the return and refund rules applicable to different product categories and situations.

1. Groceries & Perishables (Fruits, Vegetables, Dairy, Bakery, etc.)

  • No returns once delivered due to the perishable nature of these items.
  • Refunds may be considered only if the product is delivered damaged or spoiled — customers must provide photographic proof immediately (within 24 hours) for evaluation.

2. Packaged & Non-Perishable Items (Household Essentials)

  • Returns are only eligible in case of a wrong product, defective item, or damage on delivery.
  • Return must be requested within 24 hours of delivery for these conditions only.
  • Returns accepted only if the product is defective, damaged, or incorrect, and if the vendor’s policy permits.
  • Return requests must include original packaging (where applicable) and supporting photos.
  • Replacement will be delivered preferably within 7 hours after approval.

3. Personal Care Products

Personal care and hygiene products are non-returnable for safety and hygiene reasons once delivered.

4. Pharmaceuticals / Medicines

  • No returns or refunds on medicines once delivered.
  • ZipMart acts as a delivery partner/marketplace facilitator — responsibility for product quality, safety, and compliance lies with the vendor/seller.

5. Seller Policies

Some sellers may have their own return/refund rules. Where a seller policy applies, it will take precedence and be displayed on the product or checkout page.

6. How to Request a Return

▶ Via the ZipMart Website

  1. Go to My Orders in your ZipMart account.
  2. Select the specific order and the item you want to return.
  3. Tap on Return / Replace.
  4. Choose the reason and, if asked, upload a photo/video showing the issue (e.g., damaged or expired item).
  5. Submit your request. You’ll receive a confirmation message and tracking ID.

▶ Via Customer Support

Provide your Order ID, product details, and reason for return so our team can assist you quickly.

i. Review & Approval

  • Requests are reviewed within 24 hours.
  • If eligible, pickup is scheduled.
  • If more proof is required, we’ll contact you via call or WhatsApp.

ii. Pickup & Verification

  • Pickup within 24 hours from approval.
  • Delivery partner collects product from your address.
  • For perishable items, photo verification may suffice for refund.

iii. Refund or Replacement

  • Refund or replacement after successful verification.
  • Refund timelines:
    • ZipMart Wallet: Instant
    • UPI / Card: 3–7 business days
    • COD Orders: 1–3 business days via UPI or Wallet
  • Replacement (if available) within 7 hours of approval.

iv. Communication & Tracking

You’ll receive updates via SMS, WhatsApp, and web notifications. Track your return under My Orders → Return Details on ZipMart.

v. Note

  • Returns must be requested within 24 hours of delivery.
  • Refunds only after verification.
  • ZipMart may deny requests for tampered/misused products.

7. Refund Process

  • Approved refunds are credited within 7–10 business days after verification.
  • In certain cases, refunds may go to the ZipMart Wallet at our discretion.
  • ZipMart reserves the right to reject incomplete or unsupported refund requests.

8. Warranty & Guarantee

  • Warranty or guarantee is handled directly by the seller/vendor.
  • ZipMart does not handle warranty claims — contact the seller for replacements or repairs.

9. Important Note

By placing an order on ZipMart, you acknowledge and accept this Return & Refund Policy.

For assistance, contact customersupport@zipmart.in or call +91 8210400104.

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