ZipMart Return Policy
We want you to be satisfied with every purchase. Below are the return and refund rules applicable to different product categories and situations.
1. Groceries & Perishables (Fruits, Vegetables, Dairy, Bakery, etc.)
- No returns once delivered due to the perishable nature of these items.
- Refunds may be considered only if the product is delivered damaged or spoiled — customers must provide photographic proof immediately (within 24 hours) for evaluation.
2. Packaged & Non-Perishable Items (Household Essentials)
- Returns are only eligible in case of a wrong product, defective item, or damage on delivery.
- Return must be requested within 24 hours of delivery for these conditions only.
- Returns accepted only if the product is defective, damaged, or incorrect, and if the vendor’s policy permits.
- Return requests must include original packaging (where applicable) and supporting photos.
- Replacement will be delivered preferably within 7 hours after approval.
3. Personal Care Products
Personal care and hygiene products are non-returnable for safety and hygiene reasons once delivered.
4. Pharmaceuticals / Medicines
- No returns or refunds on medicines once delivered.
- ZipMart acts as a delivery partner/marketplace facilitator — responsibility for product quality, safety, and compliance lies with the vendor/seller.
5. Seller Policies
Some sellers may have their own return/refund rules. Where a seller policy applies, it will take precedence and be displayed on the product or checkout page.
6. How to Request a Return
▶ Via the ZipMart Website
- Go to My Orders in your ZipMart account.
- Select the specific order and the item you want to return.
- Tap on Return / Replace.
- Choose the reason and, if asked, upload a photo/video showing the issue (e.g., damaged or expired item).
- Submit your request. You’ll receive a confirmation message and tracking ID.
▶ Via Customer Support
- Helpline: +91-8210400104
- WhatsApp / In-app Chat: Available 7:00 AM – 11:00 PM
- Email: support@zipmart.in
Provide your Order ID, product details, and reason for return so our team can assist you quickly.
i. Review & Approval
- Requests are reviewed within 24 hours.
- If eligible, pickup is scheduled.
- If more proof is required, we’ll contact you via call or WhatsApp.
ii. Pickup & Verification
- Pickup within 24 hours from approval.
- Delivery partner collects product from your address.
- For perishable items, photo verification may suffice for refund.
iii. Refund or Replacement
- Refund or replacement after successful verification.
- Refund timelines:
- ZipMart Wallet: Instant
- UPI / Card: 3–7 business days
- COD Orders: 1–3 business days via UPI or Wallet
- Replacement (if available) within 7 hours of approval.
iv. Communication & Tracking
You’ll receive updates via SMS, WhatsApp, and web notifications. Track your return under My Orders → Return Details on ZipMart.
v. Note
- Returns must be requested within 24 hours of delivery.
- Refunds only after verification.
- ZipMart may deny requests for tampered/misused products.
7. Refund Process
- Approved refunds are credited within 7–10 business days after verification.
- In certain cases, refunds may go to the ZipMart Wallet at our discretion.
- ZipMart reserves the right to reject incomplete or unsupported refund requests.
8. Warranty & Guarantee
- Warranty or guarantee is handled directly by the seller/vendor.
- ZipMart does not handle warranty claims — contact the seller for replacements or repairs.
9. Important Note
By placing an order on ZipMart, you acknowledge and accept this Return & Refund Policy.
For assistance, contact customersupport@zipmart.in or call +91 8210400104.
